Interaction Design considerations for creating conversations

Interaction design 

talking headsThe art of interaction design is about understanding human behaviour and how that relates to how we humans engage with technology.  It is about creating interfaces and experiences that are based on a sound understanding of technology and human behaviour and applying that knowledge to create intuitive, easy to use designs.

And interaction design principles; that is design standards and rules of thumb based on human psychology, are useful guides for us UX’ers when we are creating new experiences.  For example, knowing more about cognitive processes such as visual perception e.g. how we experience and see the world around us in patterns (Gestalt principles), helps us design interface elements such as menus, that speak to that human trait.   Interaction design principles and design standards are useful in supporting us to building interfaces that are easier for people to recognise and engage with.    However, what happens to our standards and guidelines when our ‘interactions’ turn into conversations?  Continue reading

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Designing conversational UIs using Storytelling

storeybook I’ve been to a couple of great workshops on designing conversational UIs lately, more recently with Ben Sauer of Clearleft and Steph Hay of Capital One who took us through their thoughts on how to design for conversations.   Whether it be a voice app or a bot that we are designing for, this new medium of communication with our customers is an exciting area for us UX’ers to venture into.

As we know, in this new medium, the experience is stripped back to the bare bones of the experience: the conversation between and your user.  Which is liberating but also a bit daunting at the same time.  So how do we approach designing for this brave new world?   It seems to me, that thinking about these new experiences in terms of a story may help us create something that our users can relate to and easily engage with.   Continue reading